At Prointer.es, we have several shipping options, although we always ship through courier companies. To know exactly how much your shipment will cost, keep in mind that this will depend on several factors: the destination, the delivery time selected, the amount of the purchase and the weight of the shipment.

For purchases over €180 destined for mainland Spain and the Balearic Islands, shipping costs are free.

Keep in mind that in order for the delivery times to be met, you must place the order before the cut-off time. After this cut-off time, the order will be processed the next day, since we cannot deliver it to the transport company. Please note that the cut-off time depends on the selected transport. If you choose standard shipping the cut-off time is 5pm and if you choose express shipping the cut-off time is 2pm.

Orders paid by transfer will not be effective until we receive the transfer amount in our current account. Through the rest of the payment methods, the order will begin to be prepared immediately. If the order is urgent, we recommend not using bank transfer as a payment method.

Whenever you place an order in Prointer.es we will inform you by email when we have proceeded with the shipment. In addition, we will monitor the delivery and contact you if there are any problems. That’s why we ask you to provide us with a phone number during the ordering process.

Delivery time and day

Keep in mind that transport companies only work from Monday to Friday. They do not distribute on Saturdays or, of course, Sundays or holidays. In addition, when we give you approximate delivery dates, we do not take into account whether it is a local or regional holiday at the destination; we only consider national and local holidays of origin.

We cannot guarantee a delivery time. Transport companies will be able to deliver on the agreed day before 20:00. However, an approximate schedule may be indicated that the company will try to comply with, but it is not obliged. In case you are not located, the transport company will try a second delivery agreed with you. If after the second attempt you are not located, you must pick up the order at the transport company’s facilities.

Orders NOT delivered

If an order is shipped and cannot be delivered for reasons attributable to the customer, the amount paid for shipping costs will not be refunded, and other shipping costs will have to be paid again for the reshipment of the goods.

Responsibility for deadlines and carrier

Delivery times are indicative, they cannot be taken as a safe guarantee, although we generally fulfill them in 90% of orders. In exceptional cases, we reserve the right to modify the transport company with which we will send you the package, but always maintaining the transit times.

The liability of Prointer.es is limited in cases of force majeure (strikes, adverse weather phenomena that prevent normal traffic by land, sea or air…). In these cases, orders will be delivered as soon as possible, and the above deadlines will not apply.

Registration and your account at Prointer

In the purchase process we offer you the possibility of joining Prointer by registering and creating an account. By registering your identification and shipping data you will be able to speed up the process in subsequent purchases by simply selecting one of the shipping addresses that you can store, being able to create several, modify them, delete them or introduce new ones.